ISBA

64 www.theisba.org.uk Helping your school go from strength to strength About our services Flexible and contract-free We do not ask schools to enter an onerous contract (unless preferred), nor do we charge joining fees or a monthly retainer. We simply charge a typical 15 percent commission on monies recovered, with fees for legal services applied on a case-by case basis at competitive rates. Appropriate legal action For cases requiring additional support, we have extensive experience in recommending the right kind of action to instigate against your debtors. We drive forward legal action, saving our clients from over-involvement. Redwood Credit Management Where you do not wish to sever your relationship with a parent, you may wish to consider Redwood Credit Management. We are happy to help parents bring their account up to date, while allowing pupils to continue their learning in your school. We will handle all the admin in negotiating and setting up each plan, so there’s no additional pressure on your finance teams. Specialist expertise In a sector that demands empathy and understanding, we are a market leader for credit control guidance and debt collection. Proudly representing more than 700 schools and trusts, we have an enviable reputation for positive results. Highly experienced in recommending the right action to employ against your debtors. High performance Our vast experience has seen us collect more than £25,000,000 of unpaid school fees, with almost two thirds of debts referred to us resulting in successful collection. This is all achieved with an extremely low complaint level and our clients’ impeccable reputations maintained. Communication and reporting We believe in keeping our clients fully informed of the progress of their cases. To this end, all our clients are assigned a dedicated account manager and given direct contact details to ensure you are kept up to date at every stage of the process. We also provide online case access and monthly reports in hard copy. You can easily check the status of cases via a 24/7 online portal. ParentCheck+ innovation keeps you in control Unique to Redwood Collections and exclusive to our independent school clients, this informative innovation enables powerful batch screening of your customer list, scanning hundreds of worldwide databases maintained by governments and other organisations, and including rigorous anti-money-laundering checks. Overseas collection The issue of debt collection can go beyond our borders. Through our strategic partnerships with overseas agents, we can provide a truly global debt collection service. If the case is resolved in-house instead, there’s no cost in addition to our usual fees and we operate on the same ‘no collection, no commission’ basis as our domestic debts. Please note, international rates vary due to geographic, political, and legislative differences. Terms and conditions review Ensuring your terms and conditions are properly drafted is important in the process of debt recovery and enabling you to recover any associated costs from the debtor. We can use our expertise and experience to provide an effective and legally compliant document. Why Redwood? Respectfully focused Our rate remains the same whether it takes us a single day to recover your debt or an entire year. And while it is in our interest to act as quickly as possible, we will only ever do so with respect, empathy and understanding. We have learned it is an approach that works. Ancillary and legal services Our ancillary services are available to all our clients. If a case requires a specific service such as legal action or debtor tracing, the associated cost will be explained to you before any action is taken and we require your express instruction before undertaking any fee incurring work. Cost effective No upfront cost and we only bill you for commission if we successfully recover monies. Straightforward Simple commission rate, typically 15 percent. So, you can easily budget for the costs of recovering a bad debt. Controlled Our commission rate stays the same and you are in control of any speculative legal actions. Committed Credit control is our business, so we can give every bad debt the time it deserves to achieve a successful outcome. Decisive For cases requiring additional persuasion, we can make recommendations on action against your debtors and can take care of everything. Supportive We are always there for you, helping your school grow stronger . Michael Rogers Business development manager 0204 519 4953 mrogers@redwoodcollections.com www.redwoodcollections.com HEADLINE PARTNER