Bursar’s Review ISBA Annual Conference 2019

Appropriate legal action For cases requiring additional lean, Redwood Collections is vastly experienced in recommending the right kind of legal action to instigate against your debtors. They drive forward legal action in-house, saving clients from over-involvement in a lengthy process. Their pre-legal services have been designed to take into account the still little- known but extremely important Pre-Action Protocol for Debt Claims. By ensuring their initial contact with debtors is made in accordance with the protocol, those cases requiring legal action can be brought before the court more quickly and unnecessary delays minimised. Many of the above costs can potentially be collected from the third party if the appropriate clause exists in the parent contract. They have provided many of their clients with wording that has given Redwood Collections the ability to recover not only the overdue fees, but also the speculative costs incurred. Your good name and theirs Redwood is a member of the Credit Services Association, registered with the Information Commissioner, authorised and regulated by the Financial Conduct Authority and accredited with office standard ISO:9001. Their data protection policies have been enhanced to ensure full compliance with the General Data Protection Regulation (GDPR) and they are duly registered as a data controller with the Information Commissioner’s Office. They have also invested heavily in their IT infrastructure to ensure that it is not possible for outsiders to intrude. The directors enjoy membership and fellowship of the Chartered Institute of Credit Management, ensuring a 50 professional standard is offered, achieved and maintained throughout. Redwood Collection values their authorisation, accreditations and excellent reputation and strive to protect not only your good name but theirs as well. Recognising the often delicate nature of your business and sensitive issues that may arise, Redwood Collections can assure you that their approach is professional at all times. Empathy and a listening ear can have the desired effect but, rest assured, they are committed to recovering all that is rightfully due, quickly and efficiently. Redwood Credit Management (RCM) is a subsidiary trading name of the company, designed to manage special cases requiring delicate and sensitive work by avoiding the stigma often associated with having to deal with a debt collection agency. Their trained staff provide their expertise in engaging with your debtor with a view to searching out agreeable solutions to clear the sum due. Introducing ParentCheck+ Redwood Collections’ powerful ParentCheck+ system gives schools the ability to securely, discreetly and compliantly screen their customers and fulfil their customer due diligence needs. It simultaneously scans hundreds of worldwide databases maintained by governments and other organisations to check for sanctions, links to money laundering, politically exposed persons and importantly, any adverse media. You will receive a termly report highlighting any possible matches between your customers and adverse information as above. Based on this information you will be able to decide how best to fulfil your statutory reporting obligations as per the NCA’s SAR regime. Please feel free to approach a member of the team at the conference on stand 133 for more information. Communication and reporting Redwood Collections believes in keeping schools fully informed of the progress of their cases. To this end all their clients are assigned a dedicated account manager and given his/her direct contact details. Reporting is normally submitted monthly together with all monies collected. However, it is commonplace for regular telephone and email interaction as certain cases unwind. 24/7 access Continual investment in the latest information technology allows Redwood Collections to provide clients with real-time insight into the progress of their cases. Their web-based portal can be accessed securely from any internet-enabled device, offering up-to-date case notes, financials and on-demand reports. HEADLINE PARTNER www.theisba.org.uk